Question 1

What do I do if my order still hasn't arrived and I live in the UK?

Accepted Answer

If you live in the UK and your order hasn't arrived within 5 working days then please get in touch. We will then look at either sending you a replacement if in stock or to discuss a refund. We recommend getting in touch as soon as possible rather than waiting too long particularly if your order is for a gift.

Question 2

I live outside the UK and my order still hasn't arrived?

Accepted Answer

If your order has been sent via Royal Mail International post then we ask customers to allow 14 days before contacting us in regards to a missing order. International orders have to go through a Customs process that can effect the delivery time of your order which is unfortunately out of our control. After the 14 days we can either offer to resend your order if in stock or alternatively offer a refund.

Question 3

My order has arrived but it is damaged/faulty, what should I do?"

Accepted Answer

We try to ensure that your order arrives safely and that it's of a high quality but if however you receive your order and it is damaged or faulty, then please get in touch within 7 days upon receiving your order. We can either offer you a replacement if in stock or a refund. Please don't send anything back to us before getting in touch first to discuss the issue.

Question 4

I don't like my order or I changed my mind, can I get a refund?"

Accepted Answer

Before delivery:
Should you change you mind after placing your order, please let us know immediately to cancel it and we will refund any money that's been paid to us.
 
After delivery:
We normally only offer refunds on damaged or missing items. But as we want you to happy with your purchases, if you are unhappy with your order or have changed your mind then please don't hesitate to get in touch within 7 days upon receiving your order. We just ask that you don't return anything without contacting us first. 
Any refunds processed will not include the cost of postage. This does not apply to custom orders and piercings or intimate products due to hygiene reasons.

Question 5

I live in the UK and I need something to arrive quickly, can you do that?"

Accepted Answer

We are always happy to try and accommodate our customers but please remember that the majority of our products are handmade so we ask that you always get in touch before placing your order particularly at busy times.
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Kal8OscopiK Studios

FAQ

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What do I do if my order still hasn't arrived and I live in the UK?

I live outside the UK and my order still hasn't arrived?

My order has arrived but it is damaged/faulty, what should I do?"

I don't like my order or I changed my mind, can I get a refund?"

I live in the UK and I need something to arrive quickly, can you do that?"

Kal8OscopiK

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